Our support team is here to help with any questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or site performance our advisers will guide you through each step and follow up until the matter is resolved. Our team handles verification and payment queries quickly, and you can reach us by live chat, email or phone to choose the most convenient channel for your enquiry and receive prompt, practical support from our centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email and verification help) |
| General enquiries | [email protected] (general enquiries and billing, response within 24 hours) |
| Affiliate enquiries | [email protected] (partner enquiries and sign-ups) |
| Phone | +44 20 7946 1823 (calls answered in English) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Email Support
For detailed requests, account-related issues, or any matter requiring documents or explanations, please contact us by email at [email protected]. Email is the preferred method because it lets us track the case and attach files. Include a clear subject line, your account ID, and up-to-date contact details to avoid delays. We aim to respond promptly and may request verification documents if needed.
Contact Form
Response Time
Support response times vary by request. Most inquiries are answered within one business day. Simple account or payment questions often receive the first reply within a few hours, while complex investigations, security reviews, or document verification may take longer depending on their nature. If you need faster assistance, use live chat for real-time support during service hours.
Feedback
Tell us what you think - send feedback, suggestions or ideas to help improve the site. We review every message carefully and use player input to refine features, promotions and support. Short notes about bugs, payment issues or game requests are especially useful. Your feedback is read by the team and directly informs future improvements.